Contact and support
There are three addresses for reaching Formudex, each with its own purpose. Email is the only channel we operate right now; there is no contact form on this site, and we do not use a chat widget or a ticket portal.
Routes
General inquiries
Business questions, press, correspondence about the company itself and anything not covered below. This is also the address to use if you are verifying that Formudex, LLC is the organization behind an account, a domain or a filing.
Support
Formudex applications are not yet publicly available, so this address currently handles pre-release questions. It will be the support channel for released products. Once there is something to support, please include the product, the platform and the version you are running, and describe what you expected to happen alongside what happened instead.
Security
Suspected vulnerabilities in formudex.io or any Formudex service. Please read the vulnerability disclosure policy first; it explains what is in scope, what to include in a report and what to expect from us.
What to expect
Reply times
We read every message and reply as soon as we reasonably can. Formudex is a small company and there is no overnight desk, so a reply may take a few days and may arrive outside your working hours.
If you have not heard back after a while, send your message again, or write to contact@formudex.io as a fallback, rather than assuming it was ignored. Mail does occasionally go missing.
Before you write
A few notes
- We do not publish a phone number or a postal address for general correspondence. Email reaches us faster and leaves a record for both sides.
- We are not taking client or commissioned work right now, so proposals of that kind will get a short and honest no.
- We cannot answer questions about unannounced products, including what they are, who they are for or when they will be released.
- Anything you email us is handled as described in our privacy policy.